Returns & Refunds

We're confident our products are made to the highest quality standards and we're sure you'll enjoy using them. But we understand that occasionally you may wish to return items, so here's our no-quibble guarantee.

Your Right To Cancel

You have a statutory right to cancel within 7 days of placing your order.

If You Change Your Mind

If on receipt you decide you don't want the goods after all, simply return the item(s) to us at the address below within 14 days of the date of the invoice/receipt and we will refund the purchase price.

Goods must be returned in their original condition with all labels and swing tags attached. Clothing must be resellable and unwashed. You will be responsible for the costs of posting items back to us. We recommend you use registered post to do this.

If Goods Are Faulty Or Sent In Error

If your goods are defective or damaged, or we have sent the wrong items, post them back to us and we will replace them. We will refund your postage costs and will not charge you for posting and packing the replacement items.

If you'd rather have a refund instead, we will reimburse you for the cost of the goods, the original postage and packing charge, and your costs of posting items back to us.

You must notify us by post or e-mail of any faults or mistakes within 7 days of receipt - contact details below.

Our returns policy does not affect your statutory rights. If you want to learn more about your statutory rights as a consumer under UK law, check out the Which? Web site at www.which.net

Contact Details

If you have any questions, suggestions or complaints about any aspect of our service, or want more information about our customer service policy, please contact us: